Complaint – QAICL customer

We are sorry that you may not have found our service to be fully satisfactory. We take customer satisfaction seriously and so we would like to have full details of any problems you may have encountered. Please complete our complaints form below and we will respond as soon as we can.

Alternatively, you can write to us at

The Scheme Manager
Q.A. International Certification Ltd
Dudley Court, Dudley Road,
Darlington, Co. Durham

or telephone the Scheme Manager on +44(0)1325 384272

For details of our complaints handling procedure, please click here

  • This will be found on your certificate or correspondence from us
  • Please give a brief outline - we will contact you if we require more details


Just Eat is rolling out a food safety improvement programme for the UK's takeaway sector with a commitment of £1m, as well as all zero-rated restaurants to be removed from the app, to raise hygiene and safety standards. QAICL supports any efforts to raise food standards. #QAICL
3 months ago
QAUC Lions

QA International Certification Ltd

Company number 2733530

Registered address Dudley Court, Dudley Road, Darlington, Co. Durham, DL1 4GG