Complaints and Feedback

QA International Certification Limited aims to achieve the highest possible level of service throughout it's range of assessment and certification activities.

Customer feedback, complaints or disputes

As a customer of QAICL, your feedback is important to us and we would appreciate it if you would complete our online feedback form which is available below

Feedback form

If however you feel that our service has fallen short of your expectations and you wish to submit a complaint, please complete our online complaint form which is available below

Complaint form

Please note that the procedure for a dispute is the same as that for a complaint.

For details of our complaints handling procedure, please click here

Third party feedback or complaints

If you are an interested third party who has had dealings with QAICL or its customers, your feedback would be welcome.  You may be a customer of a QAICL certificated customer or a representative of an industry trade association, government regulatory body, other governmental organisation (including consumer organisations). If you would like to provide feedback on our processes, please complete our third party feedback form below.

Third party feedback form

If you wish to submit a complaint or comment about one of our certificated customers, please complete our online form which is available below

Third party complaint or comment form

QAUC Lions

QA International Certification Ltd

Company number 2733530

Registered address 30 Tower View, Kings Hill, West Malling, England, ME19 4UY